By making a booking with JLF Transfers, the customer agrees to the following Terms & Conditions.

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1. Online Bookings & Confirmation

All JLF Transfers bookings are made through our online booking systems.

Holiday Customers should use the green BOOK DIRECT button, while Business Customers should use the yellow BOOK ONLINE button.

Both systems allow customers to obtain a quote before booking and provide simple, easy-to-follow instructions throughout the booking process. Payment options include BACS/Bank Transfer and Card, where available.

A booking is only confirmed once the required booking and payment process has been completed and a confirmation email has been issued by JLF Transfers.

Customers must check their confirmation carefully and notify JLF Transfers immediately if any information is incorrect. If you do not receive your confirmation email, please check your Spam/Junk folder.

Cash payments are not accepted.

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2. Booking Notice

Where possible, bookings should be made at least 48 hours before the required journey.

If you require a booking within 48 hours of travel, please contact JLF Transfers via WhatsApp. We will check driver availability and confirm whether we are able to accommodate your journey.

Please do not consider a journey booked until you have received confirmation from JLF Transfers.

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3. Holiday / Domestic Booking Cancellations

For standard holiday and domestic bookings:

• More than 48 hours' notice – no cancellation charge.

• Between 24 and 48 hours' notice – cancellation charge of 50% of the quoted booking price.

• Less than 24 hours' notice – cancellation charge of 100% of the quoted booking price.

Any money already paid will be deducted from the amount owed.

Where an outstanding balance remains, JLF Transfers may issue an invoice or payment request for the amount due. Outstanding sums may be pursued through the appropriate debt-recovery or legal process where necessary.

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4. New Bookings Made Within 24 Hours

Where a new holiday/domestic booking is made within 24 hours of the journey and is subsequently cancelled, a minimum cancellation charge of £25.00 applies.

For Business and Corporate Customers, a booking made within 24 hours of the journey and subsequently cancelled is subject to a cancellation charge of 100% of the quoted fare.

Any money already paid will be deducted from the amount owed.

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5. Business & Corporate Bookings

Business and corporate bookings are payable at the time of booking unless alternative payment arrangements have been agreed with JLF Transfers.

Payment may be made by the available BACS/Bank Transfer or Card payment options.

Business and corporate bookings cancelled within 48 hours of the scheduled journey are subject to a cancellation charge of 100% of the quoted booking price.

Any money already paid will be deducted from the amount owed.

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6. Return Bookings

A confirmed return booking forms part of the agreed booking with JLF Transfers.

If your return travel arrangements change, JLF Transfers must be informed as soon as possible.

If a customer makes alternative return travel arrangements, fails to inform JLF Transfers of a change, or does not use the booked return journey, the original return fare remains payable.

Customers should pay particular attention to return landing dates, especially flights arriving during the early hours of the morning.

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7. Third-Party & Non-UK Resident Bookings

Bookings made by a third party or for customers resident outside the UK must be paid for at the time of booking by an available BACS/Bank Transfer or Card payment method.

The booking is not fully confirmed until the required payment has been received and confirmation has been issued by JLF Transfers.

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8. Customer Booking Information

It is the customer's responsibility to provide complete and accurate information when making a booking, including dates, times, pickup addresses, destinations, passenger numbers, flight details and any other information requested by the booking system.

Customers must check their confirmation email carefully.

If incorrect information supplied by the customer results in JLF Transfers attending on the wrong date, at the wrong time or at the wrong location, the original journey may be non-refundable and any replacement journey required may be charged at the applicable full rate.

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9. Flight, Train, Port & Other Connection Arrivals

Where appropriate, connections are tracked using available official websites, applications and other recognised travel-information services.

For airport and other connection pickups, JLF Transfers will normally aim to be at the agreed pickup point no later than 45 minutes after the connection has arrived, subject to the particular arrangements shown on your booking.

JLF Transfers cannot be held responsible for inaccurate arrival information supplied by airlines, airports, train operators, ports or third-party tracking services.

Pickup times may also be affected by circumstances outside our reasonable control, including late or early arrivals, altered schedules, adverse weather, road traffic accidents, severe congestion, vehicle breakdown or personal injury.

Where possible, customers will be kept informed of significant changes affecting their booking.

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10. Delayed Arrivals

If an inbound connection is delayed by more than 3 hours, JLF Transfers will make reasonable efforts to rearrange the pickup.

Depending on driver availability and the effect of the delay on other pre-booked work, there may be a wait or an alternative appropriately licensed operator or driver may be arranged.

In exceptional circumstances where a substantial delay makes it impossible to fulfil the original journey without additional cost, an additional charge may be necessary. This will only be applied where no reasonable alternative is available.

Where appropriate, JLF Transfers can provide an invoice or receipt to assist the customer with a claim against their airline, travel provider or travel insurer.

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11. Airport Waiting Time (Driver Discretion)

For airport pickups, the driver allows up to 60 minutes after the flight has landed for the customer to reach the agreed pickup point.

After 60 minutes, a £10.00 waiting surcharge may be applied, followed by £5.00 for each additional 15-minute period.

Customers experiencing problems collecting luggage, passing through immigration or otherwise leaving the terminal should contact JLF Transfers as soon as possible.

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12. Other Waiting Time

For non-airport journeys, additional waiting time may be charged at a minimum rate of £5.00 per 15 minutes.

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13. Customer No-Shows

For a pre-booked pickup, if the customer is not present and JLF Transfers is unable to establish contact, the driver will normally wait for up to 15 minutes beyond the agreed pickup time.

After this period, the booking may be treated as a No Show and cancelled.

The full booked fare will remain payable. Any money already paid will be deducted from the amount owed.

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14. Vehicles, Passengers & Luggage

Vehicles will carry no more passengers than they are legally licensed to accommodate.

Customers must provide accurate passenger numbers when booking.

Customers should advise JLF Transfers of excessive, unusual or oversized luggage when making the booking so that a suitable vehicle can be provided.

JLF Transfers cannot guarantee carriage of luggage that exceeds the safe or practical capacity of the booked vehicle where it was not disclosed when booking.

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15. Vehicle Cleaning & Damage

Customers are responsible for unreasonable soiling or damage caused to a vehicle by themselves or members of their travelling party.

Where specialist cleaning, loss of use or repairs are required, a charge will apply.

Cleaning charges start from £50.00, depending on the nature and severity of the incident.

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16. Food & Drink

Eating and drinking in vehicles is not permitted.

This includes alcoholic, hot and soft drinks.

Sealable bottled water is permitted.

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17. Child & Booster Seats

Child and booster seats may be available on request and should be requested when making the booking.

Where a child or booster seat is supplied at the customer's request, the accompanying responsible adult must ensure that the child is correctly seated and secured before the journey begins.

Any legal exemptions applicable to licensed private hire vehicles remain subject to current legislation.

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18. Subcontracted Journeys

Where JLF Transfers is unable to personally cover a booking, the journey may be subcontracted to an appropriately licensed driver, operator or trusted transport provider.

JLF Transfers will endeavour to use providers capable of delivering an appropriate standard of service.

Where JLF Transfers undertakes work on behalf of another operator, any applicable subcontracting arrangements and terms will apply.

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19. Invoices

Where JLF Transfers has agreed to provide services on invoice, payment must be made within the period stated on the invoice.

Payment may be made using the BACS/Bank Transfer or Card payment options specified on the invoice.

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20. Outstanding Payments

Where a cancellation charge, waiting charge, additional journey charge or other legitimate amount becomes payable, any money already received for the relevant booking will be credited against the amount due.

Where a balance remains outstanding, JLF Transfers may issue an invoice or payment request and reserves the right to pursue unpaid sums through appropriate debt-recovery or legal procedures.

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21. Acceptance of Terms

By completing a booking through either JLF Transfers online booking system, the customer confirms that they have provided accurate information and accept these Terms & Conditions.

Customers should retain their booking confirmation email for reference throughout their journey.